Ticketmaster data breach alert

We understand that ShinyHunters, a notorious hacking collective had previously claimed to have the personal details of 560 million Ticketmaster customers available for a one-time sale. 

It is believed that the hackers managed to access Ticketmaster’s data by stealing login details from Snowflake, the company it uses for its cloud storage account, and it is understood that the hackers asked for $500,000 for the data.  

Although not confirmed, it is believed that the hackers allegedly demanded a ransom for the data not to be released and have claimed that Ticketmaster did not respond.

The stolen data is said to include customer names, addresses, emails, phone numbers and the last four digits and expiration date of credit cards. If true, and the stolen data is sold, it is very likely to be used to commit phishing attacks, identity theft, and more.

Ticketmaster’s response

On 1 June 2024 Ticketmaster confirmed “unauthorised activity” on its database. but has only now begun to notify some of its customers who have had their data stolen. We also understand that not all customers who have had their data stolen will be notified. 

This is not the first time

In 2022, Ticketmaster settled another data breach claim following successful mediation and negotiation. We were the only law firm to actively litigate this case in the UK and we represented over 1,000 customers in this action. Ticketmaster denied liability for the claims, and the settlement was made on a no-admission basis. Find out more about the case here.  

Our response to this second data breach

Following its initial successful claim on behalf of its clients, KP Law is now launching a second no-win, no-fee group action claim to help victims living in England & Wales claim compensation.

To sign up to the claim, simply complete the online form and we will be in touch with more information.